Terms of service
Shimano Europe Terms of Service
Welcome to this website (hereinafter referred to as the "Website").
This Website provides Shimano products and related services to consumers within the **European Union (EU)** and the **European Economic Area (EEA)**. Please read these Terms of Service carefully before using this Website. By accessing, browsing, or purchasing products from this Website, you agree to be bound by these Terms.
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Article 1 – Scope of Application
These Terms of Service apply to all access, browsing, registration, purchases, and other activities conducted through this Website.
We reserve the right to modify these Terms of Service in accordance with applicable laws, regulations, or business needs. Updated Terms will be published on this Website and become effective immediately upon publication.
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Article 2 – User Eligibility
To use this Website, you must:
* Be at least 18 years of age; or
* Have the legal capacity to enter into binding contracts under applicable law;
* Provide accurate, complete, and up-to-date information.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities carried out under their account.
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Article 3 – Product Information
We make every reasonable effort to ensure that all product descriptions, images, prices, and stock availability displayed on this Website are accurate.
However, due to technical or operational reasons, the following may occasionally occur:
* Minor differences between product images and actual products;
* Delayed updates to product descriptions;
* Inventory changes;
* Pricing or typographical errors.
If an obvious error is identified, we reserve the right to cancel the relevant order and notify the customer.
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Article 4 – Orders and Contract Formation
After placing an order, you will receive an order confirmation email.
This email only confirms receipt of your order request and does notconstitute acceptance of your order.
A binding sales contract is formed only when:
* Your order has been dispatched; and
* A shipping confirmation email has been sent.
We reserve the right to refuse or cancel any order due to:
* Product unavailability;
* Payment authorization failure;
* Suspected fraud;
* Pricing errors;
* Any other legitimate reason.
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Article 5 – Prices and Payment
All prices displayed on this Website are in **Euro (EUR)**.
Unless otherwise stated, prices include applicable VAT where required by law.
Accepted payment methods may include:
* Visa
* Mastercard
* American Express
* PayPal
* Klarna
* Apple Pay
* Google Pay
* Other payment methods displayed during checkout.
Products will only be shipped after payment has been successfully authorized.
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Article 6 – Delivery
We provide shipping services throughout theEuropean Union (EU) and selected countries within the European Economic Area (EEA).
Estimated delivery times are provided for reference only and may be affected by:
* Public holidays;
* Weather conditions;
* Customs inspections (where applicable);
* Carrier delays;
* Force majeure events.
Please refer to our Shipping Policy for more information.
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Article 7 – Returns and Refunds
Consumers benefit from statutory withdrawal rights under the **EU Consumer Rights Directive** and applicable consumer protection laws.
Generally:
* Returns may be requested within 14 days after receiving the goods;
* Returned products must meet the conditions set out in our Return & Refund Policy;
* Refunds will be processed according to our Return & Refund Policy.
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Article 8 – Product Warranty
Consumers are entitled to all mandatory legal warranty rights under applicable consumer protection laws.
Manufacturing defects should be reported to our customer service as soon as possible.
The following are generally not considered manufacturing defects:
* Normal wear and tear;
* Damage caused by misuse;
* Unauthorized modifications;
* Failure to follow product care or usage instructions.
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Article 9 – User Conduct
Users agree not to:
* Provide false or misleading information;
* Engage in unlawful activities;
* Interfere with Website operations;
* Upload viruses or malicious software;
* Infringe intellectual property rights;
* Copy or use Website content without authorization.
We reserve the right to suspend or terminate access for violations of these Terms.
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Article 10 – Intellectual Property
All content available on this Website, including but not limited to:
* Trademarks;
* Product images;
* Product descriptions;
* Website design;
* Text;
* Graphics;
* Logos;
is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or commercially exploited without our prior written permission.
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Article 11 – Limitation of Liability
To the fullest
extent permitted by applicable law, we shall not be liable for:
* Internet interruptions;
* System failures;
* Third-party service interruptions;
* Force majeure events;
* Losses resulting from user negligence or misuse.
Nothing in these Terms limits or excludes any consumer rights that cannot legally be excluded under applicable law.
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Article 12 – Privacy Policy
Your personal information is processed in accordance with our Privacy Policy.
By using this Website, you consent to the collection, processing, and use of your personal data as described in our Privacy Policy.
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Article 13 – Governing Law
These Terms shall be governed by applicable laws of the European Union and the mandatory consumer protection laws of the country in which the consumer resides.
Any dispute arising from these Terms shall be resolved in accordance with the applicable laws and jurisdiction of the consumer's country of residence, where required by law.
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Article 14 – Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Customer Service Email:
[RobYamamoto788@gmail.com](mailto:RobYamamoto788@gmail.com)