Política de envío
Shimano Europe Shipping Policy
Thank you for choosing Shimano products.
This Shipping Policy applies to all Shimano products sold to customers within the European Union (EU) and the European Economic Area (EEA) through this website. Please read the following shipping information carefully before placing your order.
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I. Shipping Destinations
We currently offer shipping to most countries within the European Union (EU) and selected countries in the European Economic Area (EEA), including but not limited to:
* Germany
* France
* Italy
* Spain
* Portugal
* Netherlands
* Belgium
* Austria
* Ireland
* Luxembourg
* Poland
* Czech Republic
* Slovakia
* Slovenia
* Croatia
* Hungary
* Romania
* Bulgaria
* Greece
* Sweden
* Denmark
* Finland
Some remote areas, islands, or special delivery zones may require additional delivery time or additional shipping fees.
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II. Order Processing Time
After your order has been placed and payment has been successfully received, we typically process orders within:
1–3 Business Days
Order processing includes:
* Order verification
* Product preparation
* Packaging
* Shipping arrangement
Processing may be delayed due to:
* Public holidays
* Promotional campaigns
* Inventory replenishment
* Force majeure events
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III. Estimated Delivery Time
| Destination | Estimated Delivery Time |
| ---------------------- | ----------------------- |
| EU Mainland | **3–7 Business Days** |
| Remote Areas & Islands | **5–12 Business Days** |
Actual delivery times may vary depending on:
* Weather conditions
* Courier operations
* Peak shopping seasons
* Customs procedures (where applicable)
* Transportation network conditions
Delivery times are estimates only and are not guaranteed.
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IV. Shipping Fees
We regularly offer **Free Shipping** promotions.
Shipping costs are automatically calculated at checkout based on:
* Delivery destination
* Package weight
* Order value
If your order qualifies for **Free Shipping**, the shipping fee will automatically be deducted.
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V. Shipping Partners
To ensure safe and efficient delivery, we may use one or more of the following logistics providers:
* DHL
* UPS
* DPD
* GLS
* FedEx
* TNT
* DHL Express
* Local Courier Partners
The shipping carrier will be selected automatically according to your delivery address and order details.
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VI. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing:
* Order Number
* Shipping Carrier
* Tracking Number
* Tracking Link (if available)
You may track your shipment through the official website of the selected carrier.
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VII. Delivery Information
Please ensure your shipping information is complete and accurate, including:
* Recipient's Name
* Street Address
* House or Apartment Number
* Postal Code
* City
* Country
* Telephone Number
* Email Address
Customers are responsible for any delays, failed deliveries, returned parcels, or additional costs resulting from incorrect or incomplete shipping information.
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VIII. Failed Delivery
Delivery may fail due to:
* Incorrect shipping address
* Recipient unavailable
* Invalid contact information
* Refusal to accept the parcel
If a parcel is returned to us, we will contact you to arrange either:
* Reshipment; or
* Refund (where applicable)
Additional shipping fees may apply for reshipment.
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IX. Damaged or Lost Packages
If you receive:
* Damaged packaging;
* Damaged products;
* Missing items;
please contact us within **48 hours** after delivery.
To help us resolve the issue quickly, please provide:
* Order Number
* Photos of the Product
* Photos of the Packaging
* Description of the Issue
After verification, we may arrange:
* Product Replacement
* Reshipment
* Full or Partial Refund
depending on the circumstances.
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X. Order Changes
If you need to modify your:
* Shipping Address
* Telephone Number
* Recipient Information
please contact Customer Service as soon as possible.
Once an order has entered the shipping process, modifications may no longer be possible.
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XI. Force Majeure
We shall not be liable for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:
* Severe weather conditions
* Natural disasters
* War or civil unrest
* Government actions
* Transportation disruptions
* Customs inspections
* Pandemic-related events
In such cases, we will make reasonable efforts to minimize delays and keep customers informed.
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XII. Contact Us
For any questions regarding shipping or delivery, please contact us:
Customer Service Email
[RobYamamoto788@gmail.com](mailto:RobYamamoto788@gmail.com)
Telephone
[Your Contact Number]
Business Address
[Your Business Address]
Customer Service Hours
Monday – Frida