Pravidlá poskytovania refundácií

Shimano Europe Return and Refund Policy

Thank you for choosing Shimano products. To ensure your shopping experience and protect your consumer rights, please carefully read this Return and Refund Policy before making a purchase.

This policy applies to Shimano products sold to consumers within the European Union (EU) through this website and is established in accordance with applicable EU consumer protection laws and regulations.

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I. 14-Day Right of Withdrawal

Under the EU Consumer Rights Directive, consumers have the right to withdraw from their purchase within **14 days** of receiving their order without providing any reason.

The withdrawal period begins on the day you or a third party designated by you (other than the carrier) receives the goods.

If you wish to exercise your right of withdrawal, please contact us by email within the 14-day period.

Return Request Email:
[RobYamamoto788@gmail.com]

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II. Return Conditions

To qualify for a full refund, returned items must meet the following conditions:

* The item has not been used;
* The item is in its original condition;
* The item has not been damaged due to improper handling;
* The original packaging is intact;
* All accessories, labels, manuals, and included materials are returned;
* Proof of purchase or order confirmation is provided.

You may inspect the product as you would in a physical retail store. However, any use beyond what is necessary to determine the nature, characteristics, and functioning of the product may reduce your refund.

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III. Items Excluded from the Right of Withdrawal

The following items may not be eligible for return unless otherwise required by applicable law:

* Customized or personalized products;
* Products manufactured according to the customer's specifications;
* Sealed goods that have been opened and are unsuitable for return due to health or hygiene reasons;
* Any other items excluded under applicable EU or national consumer protection laws.

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IV. How to Request a Return

To request a return, please contact our customer service by email:

📧 Return Email:
**[RobYamamoto788@gmail.com]

Please provide the following information:

* Order number;
* Purchaser's name;
* Email address used for the order;
* Product name;
* Reason for return (optional).

After reviewing your request, we will provide return instructions and the return address.

Returns sent without prior authorization may result in delays.

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V. Return Shipping Costs

Product Defects or Incorrect Items

If your product has:

* Manufacturing defects;
* Incorrect item received;
* Damage caused during transportation.

After verification, we will cover the return shipping costs.

Returns for Non-Defective Products

If you return an item due to:

* Incorrect size;
* Change of mind;
* Personal preference.

The return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.

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# VI. Refund Processing

Once we receive your returned item, it will be inspected.

If approved:

* Refunds will be issued within **5–10 business days**;
* Refunds will be made using the original payment method;
* Processing times may vary depending on your payment provider or financial institution.

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VII. Refund Amount

Eligible refunds generally include:

* The purchase price of the returned item;
* The standard shipping costs of the original order where required by applicable law.

The following charges are generally non-refundable:

* Express shipping fees;
* Optional delivery service charges;
* Return shipping costs for non-defective returns.

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VIII. Damaged or Incorrect Orders

If you receive:

* A damaged product;
* Missing accessories;
* An incorrect item.

Please contact us within **48 hours** of receiving your order.

To help us process your request quickly, please provide: